Policies

Commitment to prevent harm, respond to concerns, and work with multi-agency partners. Clear reporting lines and designated safeguarding leads.

Right-to-work checks, DBS, references, structured induction, and ongoing professional development.

Zero tolerance for discrimination; reasonable adjustments; culturally competent practice.

Risk assessments, premises safety, fire safety, and incident reporting.

GDPR-compliant data handling, privacy notices, and secure record keeping.

Transparent process for compliments and complaints with clear response timescales.

Housing and support are offered under a supported living model that preserves tenancy rights and choice of provider. We do not deliver personal care.